Shipping & Return Policy

Shipping Policy

LTL & GROUND RECEIVING/CLAIMS PROCESS 

Receiving a Delivery 

  1. Verify that the H.I.I. skid count is correct.
  2. Get a box count. This is important as H.I.I. receives a box count for each order that leaves the H.I.I. facility. If a box is missing, this typically means it was lost in transit. H.I.I. double-scans every order meaning there is a less likelihood of actually shipping an order with missing pieces.
  3. H.I.I. strongly encourages that each delivery be checked for accuracy within 3-5 business days. We understand that sometimes that can’t happen, but waiting a month or in some instances 2-3 months before stating that something is missing or damaged is not acceptable.
  4. If a skid is going straight to a job site, verify that the correct packs are there. H.I.I. understands that some dealers may not be able to re-wrap a skid, but in most instances, small cuts in the wrapping can be made to check part numbers.
  5. The packing slip can be used to verify that the proper parts are present. 

Reporting Damages 

  1. Inspect each shipment for damages at the time of delivery.
  2. If the shipment is obviously damaged to a point that it is believed that it can’t be used, refuse the shipment.
  3. If you keep the shipment, notate on the FedEx Bill of Lading that there is visible damage or possible concealed damage.
  4. Inform H.I.I. as soon as possible of confirmed damages.
  5. LTL shipments that leave the H.I.I. facility are in red stretch wrap. If a skid arrives in anything other than red wrapping, it was damaged/torn apart during transit. Use your best judgment as to whether or not you refuse the shipment. 

Submitting a Claim 

To report any suspected shipping discrepancies or damages please contact us.

 

Return Policy

RGA REQUEST: In order to return merchandise, you must obtain a “Return Authorization” form.  You may request this by fax or email from the Customer Service Department. 
Fax: 877-228-4585
Email: info@doughboyplus.com

When requesting this authorization, please provide the following:  

  • Item number and quantity of the product
  • Order or Invoice number
  • Reason for return 

If the return request is approved, the return authorization clerk will process your authorization and send it to you immediately.  The authorization will have an assigned number which should be referred to in any correspondence and MUST BE MARKED ON THE OUTSIDE OF ALL CARTONS WHEN RETURNED.  The authorization will also state what merchandise is to be returned and where.  Any unauthorized return of merchandise will be refused. Please Ship only to the Arkansas location.  Mis-shipment causes excessive freight charges.  Freight charges must be prepaid by the sender.  

H.I.I. does not accept collect shipments.  If new merchandise is returned without prior authorization from H.I.I., it will be subject to a 20% re-stocking charge and any packaging refurbishment, if needed.  If authorization has been granted, merchandise must be returned freight prepaid and will be subject to a 15% re-stocking charge.